And I only waited a few days and nothing showed up. Time was growing short and I knew my mortgage would be coming due, so I called back again [call 5]. At the twenty-first minute I discovered there were only human sounding things working until "9 p.m. Eastern Standard Time."
"And so that's why I'm calling you today [call 6] to see when my payment is due, if I can get a paper invoice and to make a payment if necessary."
"Let me see if you have invoices turned off for some reason. Can you hold for just a moment?"
One minute.
Two minutes.
Three minutes.
Four minutes.
I really need to take a whiz.
Seven minutes.
"Okay, I've turned on invoices. I don't know why they were turned off, but you'll receive a bill in the next few days."
"How come did the last almost human voice tell me I was going to receive an invoice a week or so ago," I asked.
"Can I be of further assistance to you?"
"Well, when's my payment due?"
"One moment please."
One minute.
Two minutes.
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