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Life Arts    H4'ed 2/16/16

Practicing Warmheartedness in a Cold-hearted World

I went to the doctor's office for a wellness checkup. When I went up to the window the receptionist was working on a computer. Then she was on the phone. She ignored me. After standing there, ignored for at least five minutes, I sat down for a bit. Then I got up and went back to her. She told me to sign in. Then she told me "that'll be $15," which was my copay. (Yeah, right, wellness visits are supposed to be free.) I gave her my credit card. She had me sign the paper and gave me my receipt. No please, no thank you, no smile. I thanked her. "You're welcome," she replied.
I thought to myself what a sad, angry woman. I resolved to tell the doctor.
I did. "I'd live to give you some feedback about your office staff," I said to the doctor. "OK," she replied.
I told her about my experience-- that it's tough enough being a patient in the system we exist within, evern worse a sick one. To have to face such a cold, rude receptionist makes it even worse. "On top of that," I said, "It's bad for her too. Every time she deals with someone in such a cold way she misses the opportunity to give a little kindness and feel the good feelings that are produced by being kind."
The doctor said she'd talk to all of the staff, so no one person was singled out. That's a good way to do things, a kinder way.
There are so many people who go through their days, at their jobs, not realizing that part of their job is to be a kind, decent person to the people they are dealing with. There are some companies, like Trader Joes, and Apple stores, where it's pretty obvious that employees are selected because they naturally act friendly, kind and helpful.
I had the urge to remind the front desk clerk to say please and think you, but I'm not her parent.
It's a tough world out there, with a lot of anger, coldness, rudeness and downright meanness. It is so easy to expend a tiny bit of energy to be kind, to acknowledge people's humanity and go beyond treating them like processed pieces of meat.
The sad thing is, people who fail to take the opportunities to be kind reinforce the feelings of aloneness, anger, frustration and worse. There are so many reasons to be angry today. But there are also so many opportunities to give a bit of kindness, to shine a few rays of light into a person's life. Look for them, don't let the opportunities escape you. Touch people's hearts when you can. Smile and thank the grocery or convenience store clerk with a bit of extra energy in your voice and smile. Treat the person taking your bridge toll like a person and look at them and smile. Find out the name of the person you are dealing with at the office or at the restaurant. Every step you take to honor the humanity of someone else stokes your own humanity. As the Dalai Lama encourages, practice warmheartedness. Do it every day. It pays. It may be the best paying thing you can do, in the long run.
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Rob Kall Social Media Pages: Facebook Page       Twitter page url on login Profile not filled in       Linkedin page url on login Profile not filled in       Instagram page url on login Profile not filled in

Rob Kall is an award winning journalist, inventor, software architect, connector and visionary. His work and his writing have been featured in the New York Times, the Wall Street Journal, CNN, ABC, the HuffingtonPost, Success, Discover and other media. 

Check out his platform at

He is the author of The Bottom-up Revolution; Mastering the Emerging World of Connectivity

He's given talks and workshops to Fortune 500 execs and national medical and psychological organizations, and pioneered first-of-their-kind conferences in Positive Psychology, Brain Science and Story. He hosts some of the world's smartest, most interesting and powerful people on his Bottom Up Radio Show, and founded and publishes one of the top Google- ranked progressive news and opinion sites,

more detailed bio: 

Rob Kall has spent his adult life as an awakener and empowerer-- first in the field of biofeedback, inventing products, developing software and a music recording label, MuPsych, within the company he founded in 1978-- Futurehealth, and founding, organizing and running 3 conferences: Winter Brain, on Neurofeedback and consciousness, Optimal Functioning and Positive Psychology (a pioneer in the field of Positive Psychology, first presenting workshops on it in 1985) and Storycon Summit Meeting on the Art Science and Application of Story-- each the first of their kind.  Then, when he found the process of raising people's consciousness and empowering them to take more control of their lives  one person at a time was too slow, he founded which has been the top search result on Google for the terms liberal news and progressive opinion for several years. Rob began his Bottom-up Radio show, broadcast on WNJC 1360 AM to Metro Philly, also available on iTunes, covering the transition of our culture, business and world from predominantly Top-down (hierarchical, centralized, authoritarian, patriarchal, big)  to bottom-up (egalitarian, local, interdependent, grassroots, archetypal feminine and small.) Recent long-term projects include a book, Bottom-up-- The Connection Revolution, debillionairizing the planet (more...)

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