Power of Story
Send a Tweet        
- Advertisement -

Share on Google Plus Share on Twitter 1 Share on Facebook Share on LinkedIn Share on PInterest Share on Fark! Share on Reddit Share on StumbleUpon Tell A Friend (1 Shares)  

Printer Friendly Page Save As Favorite View Favorites (# of views)   7 comments
General News

No Food, No Drinks, No Strollers, No Change: No Wonder US Retail is Tanking

By       Message Martha Rosenberg     Permalink
      (Page 1 of 2 pages)
Related Topic(s): ; ; ; ; ; ; , Add Tags Add to My Group(s)

Well Said 1   Funny 1   Valuable 1  
View Ratings | Rate It

opednews.com Headlined to H2 8/15/11

Author 1353
Become a Fan
  (79 fans)
- Advertisement -


"No service?" ask two irate customers in a cartoon, waiting to be served in a restaurant. "No shirt! No shoes!" they yell, as they pitch the articles of clothing.

 

As the retail sector struggles in the recession, stores and restaurants have apaprently decided that employees are a dispensable expense. Raise your hand if you've waited 14 minutes for a store clerk only to have him or her express annoyance that you'd pay in cash while also shaking you down for the store's "valued customer rewards" program with a canned speech. How many people choose to be loyal customers after a 14 minute wait?

- Advertisement -

 

Not that store clerks have it easy either, forced to answer phone calls on a headset while wearing a badge for Preparation H and Kwell shampoo on sale at the collarbone. Some stores even announce, "Employees, it is time for your 15 minute break. Please pick up around yourself before heading to the break room," to further support employee dignity.

 

- Advertisement -

Grumpy, overworked or absent employees are just the latest rung in a retail descent that began with signs in the window like No Food, No Drinks, No Strollers, No Change, No Restroom, No Soliciting, No Backpacks, No Refunds, No Exchanges, No Bills Over $20, No Credit Cards, No Special Orders, No Pets, No More Than 3 Students At A Time and even No Leaning On The Counter.

 

There was a day when the US' customer-oriented service was the envy of the Western world. Especially because European stores still closed at 5:00 PM, when 85 percent of the world gets off work. And because European shopkeepers often told you, when you asked to see something in the window, "perhaps tomorrow."

 

In fact an anecdote is told about a shopper in the former Soviet Union was so disconcerted by a local store which had converted to US style service--Hello! We're Glad You're Here; How May We Help You?--she ran out of the store screaming.

 

- Advertisement -

But as economic times got tight, ordering something in a store became "special ordering" something which became, "Have you tried our Web site?" Now, so many stores are instituting self-checkouts, it's just a matter of time before requesting a human clerk to check you out is a special order.

 

The self-service trend probably began when restaurants discovered (to their amazement) that people would bus their own tables. And all these years they had paid bus boys. Even more amazing to restaurant operators was, despite carrying their own food to the table and bussing the table themselves, people still tipped. For what? Who says Americans are stingy?

Next Page  1  |  2

 

- Advertisement -

Well Said 1   Funny 1   Valuable 1  
View Ratings | Rate It

Martha Rosenberg is an award-winning investigative public health reporter who covers the food, drug and gun industries. Her first book, Born With A Junk Food Deficiency: How Flaks, Quacks and Hacks Pimp The Public Health, is distributed by Random (more...)
 

Share on Google Plus Submit to Twitter Add this Page to Facebook! Share on LinkedIn Pin It! Add this Page to Fark! Submit to Reddit Submit to Stumble Upon



Go To Commenting
The views expressed in this article are the sole responsibility of the author and do not necessarily reflect those of this website or its editors.

Writers Guidelines

Contact AuthorContact Author Contact EditorContact Editor Author PageView Authors' Articles
- Advertisement -

Most Popular Articles by this Author:     (View All Most Popular Articles by this Author)

Grassley Investigates Lilly/WebMD link Reported by Washington Post

The Drug Store in Your Tap Water

It's the Cymbalta Stupid

Are You Sure You're Not Psychotic Asks Shameless Drug Company?

Another Poorly Regulated "Derivative"--the Antidepressant Pristiq

MRSA and More. Antibiotics Linked to Obesity and Allergies, Too