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John Jensen
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Summarize what they say and feel. Then ask, "Did I get that right?"

"I like your--

"Say more."

"Could you tell me more about that?"

"Tell me what drew you to it."

"How did you become interested?"

"I never thought of it that way."

"You might find this interesting--

"You can correct me on this--

"How could we get to the bottom of that?"

"Can I ask your opinion?"

"That's interesting. So you mean--

"Is that your best idea?"

"What do you think might be holding you back?"

"What made you decide to do that?"

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John Jensen is a former Army Officer in Counter-Intelligence, Catholic priest, and retired licensed clinical psychologist. He has published Effective Classroom Turnaround: Practice Makes Permanent, and other books on education and social change.
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