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I am happily married with two teenagers at home. I enjoy spending time with my family, geocaching, blogging, video and photo editing/production, and more recently, writing about political/social issues American's face today.

Additionally, I am a customer service analyst. I operate a website and a blog devoted to articles about real world, unscripted customer service experiences. I can also evaluate and help with development of a world-class customer service culture.

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