In a more lawyerly tone, I informed them that the list did not exclude USPS , and it is a government agency, and said that if they didn't accept what was listed on the web site, I would come back with a State Representative to assist me in completing the application process.
Upon her mention of being an attorney, and her insistence that she'd be back with a State Representative to assist her, a puffy, pasty man working the counter shouted, "Then we'll just call the police and have you forcibly removed from the premises."
"Really?" I asked. "You are really going to call the police on a 72 year old woman who moved here to be with family and grandchildren? This is what you want to do?"
"Well, you are making threats here," said the pasty man.
"You are threatening her privileges, and rights," I said.
The counter women who had been working with us interrupted and said, "Put it through." And they began processing the paperwork that would move us to the next stage in our wait.
The situation de-escalated, and within a few minutes, the woman who had originally declined my mother's residency on ground of potential U.S.P.S. fraud (yes, you've all heard how the elderly are an army of U.S.P.S. defrauders) came back to more kindly, more gently explain her reasoning. "If we process this and it's mailed to you, and then it's not your address on the postal card, then you have to come back with all sorts of items proving your identity."
Huh? Whatever. I thanked her for taking the time to explain to us, nicely, what she had been thinking. But what I was really thanking her for was restoring civility to an exceptionally uncivil situation.
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