Online dispute resolution (ODR) in India is in its infancy stage and it is gaining prominence day by day. With the enactment of Information Technology Act, 2000 (IT Act 2000) in India, e-commerce and e-governance have been given a formal and legal recognition. Even the traditional arbitration law of India has been reformulated and now India has Arbitration and Conciliation Act, 1996 in place that is satisfying the harmonized standards of UNCITRAL Model. Even the Code of Civil Procedure, 1908 has been amended and section 89 has been introduced to provide methods of alternative dispute resolution (ADR) in India.
However, the fact is that the increasing backlog of cases is posing a big threat to the judicial system of India. The same was even more true in the early 90s, but due to the computerization process in the Supreme Court and other courts, that was reduced to a great extent. However, the backlog is still alarming. This is because mere computerization of courts or other constitutional offices will not make much difference. What we need is a will and desire to use the same for speedy disposal of various assignments.