The story of how folks who work for the New England supermarket chain and its customers fought to reinstate their beloved CEO and keep the company's mission intact makes for a modern day Joan d'Arc story coupled with Take Back the Night and Occupy Wall Street tactics. It's also a model of citizen action and a cautionary tale about what can happen when people have had enough of corporate greed.
It all started in June when, by a slim majority, Market Basket's board of trustees voted to fire the chain's CEO, Arthr T. Demoulas. Putting their support behind Arthur T's rival and cousin, Arthur S. Demoulas - who many claim plans to sell the company to a larger supermarket chain - they replaced the long term, hugely respected CEO with two co-CEOs, one from the grocery chain Albertsons and the other from Radio Shack Corporation. Employees, who pride themselves on working for a well-managed company with a mission to serve low-income customers well, immediately informed the new CEOs that they wanted Arthur T. back "with full authority" and that they would not work for anyone else.
Instead Arthur S's gang fired eight more senior employees who got the news when couriers showed up at their front doors. Several of these people had worked for Market Basket for forty years or more. That's when employees and customers swung into action, organizing boycotts, rallies, and media events. Truck drivers refused to deliver goods to the supermarkets, employees went on strike, and customers started posting receipts from other stores on Market Basket windows to show what they'd spent elsewhere.
"It's not just about the employees," a cashier who'd been with the company for twenty years told me at the Claremont store. "It's about the people we serve. One man just lost his business here. He comes in now with food stamps and he's worried sick how he'll feed his family if we become just another Shaws or Hannafords."
The unprecedented show of solidarity, which has drawn national attention and garnered statements of support from dozens of elected officials from across Massachusetts, led to a rally in Tewksbury, MA on July 25 attended by over 10,000 people, just after Arthur T. announced that he and his family had offered to buy out his cousin's cohort with a" full and fair offer that meets or exceeds a seller's expectations of the company's value." The same day the board met in Boston and was said to be considering the offer.
The extraordinary events taking place to save Market Basket and reinstate its CEO make for an interesting labor relations case study. For one thing, Market Basket employees are not unionized. Instead they have management rallying with them. Somebody --Arthur T. -- must be doing something right. But more important than that is the signal this is sending to corporate, and political, America. The message is: We've had it with a Supreme Court that grants companies personhood and give employers the right to control our reproductive lives. We're fed up with a do-nothing Congress that treats marginalized people like so much detritus. And we will no longer tolerate corporate (or big bank) greed that fosters monstrous behavior for personal gain.
If what is happening at Market Basket is a sign of things to come, as many of us suspect it is, we are in for some startling changes. Picketing workers, multitudinous rallies, local politicians who stand in solidarity with their constituents will alter the American landscape in ways we may not have seen before, even in the days of Populist movements and anti-war demonstrations. Because Americans have had enough. And when enough of them show up to say so, there's no telling what kind of terrain we'll be standing on. We can only hope that it will be terra firma, underpinned by magnanimous motives and ethical behavior and measured by peaceful progress.
Market Basket, which started nearly a century ago in Lowell, MA by the two Arthurs' grandfather, now has 25,000 employees and 71 stores in MA, NH and ME. For an update, visit Save Market Basket Facebook page, which at last count had over 36,000 followers.