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Amica Insurance: Where Customer Service Is No Laughing Matter

By   Follow Me on Twitter     Message Joan Brunwasser       (Page 1 of 4 pages)     Permalink    (# of views)   3 comments, 5 series

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the Amica trophy case
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My guest today is Vince Burks, Senior Assistant Vice President and Communications Director at Amica Mutual Insurance Company, whose headquarters are in Lincoln, Rhode Island. Welcome to OpEdNews, Vince.

Joan Brunwasser: I understand that you have been with the company just shy of 30 years. That's more and more of a rarity these days. What attracted you to Amica in the first place?

Vince Burks: Hello, Joan. Thanks for giving me an opportunity to tell Amica's story.

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Regarding what attracted me to Amica: To be very candid, it was close to 30 years ago, and I was simply looking for a job. I was on my way to an interview with a different company, and I walked by a head hunter's office. I asked him if it was OK if I stopped by after my interview to discuss other job opportunities.

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So, later that afternoon when we met, he asked me three questions:

1. Have you ever thought about working in the insurance industry?

2. Have you ever thought about being an adjuster?

3. Have you ever heard of Amica?

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I politely responded that I had never thought about working in the insurance industry, being an adjuster did not particularly appeal to me, and I had never heard of this company called "Amica."

As we talked more, and he asked me more questions about myself, he told me that, regardless of my feelings, he felt that I would be a very good fit for this company. He said, "Trust me -- what do you have to lose? I will set up an interview for you at their local branch."

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Joan Brunwasser is a co-founder of Citizens for Election Reform (CER) which since 2005 existed for the sole purpose of raising the public awareness of the critical need for election reform. Our goal: to restore fair, accurate, transparent, secure elections where votes are cast in private and counted in public. Because the problems with electronic (computerized) voting systems include a lack of (more...)

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