I'd heard of such horror stories and assumed they were mostly fictional or concocted as the bases for lawsuits, and then I was actually served a bowl of soup that had a finger in it.
I'm not going to name the well-known chain restaurant where I was dining, but I am going to tell you how its staff reacted when I complained. I mean, once I'd determined that there really was a f*cking finger in my bowl of soup, and once I'd fished it out with a fork and a spoon, and splattered it on the table so that Joseph, my dining companion, could see it, and once the people at the surrounding tables were staring and remarking rather loudly, and in one case I think beginning to vomit, well, it wasn't hard to get the waiter's attention.
He came rushing over when I waived. "There's a finger in my soup," I said.
"There's one on your table, too," he pointed out.
"That's the one," I said.
"And it's not your finger?"
"No, it's not my f*cking finger. Let me talk to your manager."
He smiled. He actually smiled and pointed to a little tag on his uniform that read "Manager."
Joseph spoke up: "How did the finger get in his soup?"
"The cooks must have put it there," said the manager.
"And are you going to do anything about it?" I yelled.
"Well," he replied, calmly, but a bit as if I were the one who'd done something wrong, "if the cooks put it there, they had a reason. I support the cooks, don't you?"
"Support the cooks?" I gasped. "I'll tell you what I will do is I'll take down your name and each of their names, and the names of each of the witnesses in this room, and you'll be hearing from me."
From the waiter's reaction to that statement, I at first imagined I was beginning to get through to him. He looked shocked. But he turned from side to side and addressed the whole room. "He's against the cooks!" he said with great outrage. "He doesn't support the cooks!"
And I swear to god the people in this place seemed to be with him. The rather menacing reaction of several people led Joseph to grab my arm and pull me out of my seat and toward the door.
Thirty seconds later we were sitting in Joseph's cheap used car, which he was trying in vain to start, turning the key, pumping the gas, and cursing.