Send a Tweet
Most Popular Choices
Poll Analyses
Share on Facebook 11 Share on Twitter 1 Printer Friendly Page More Sharing
Life Arts    H2'ed 7/7/14

Amica Insurance: Where Customer Service Is No Laughing Matter

By       (Page 4 of 4 pages) Become a premium member to see this article and all articles as one long page. (View How Many People Read This)   3 comments, 5 series
Follow Me on Twitter     Message Joan Brunwasser
Become a Fan
  (88 fans)

When dealing with customers, it is understood by everyone that we place ourselves in their shoes. That philosophy allows us to provide peace of mind, whether they are seeking coverage or filing a claim, and it feels good to work for an organization that is as customer-centric as we are.

JB: It sounds like Amica has its priorities straight. What haven't we talked about yet?

VB: I'd like to emphasize that all of this has to start at the top with consistent messaging and behavior. We are very fortunate to have a CEO and senior management leadership team that truly talk the talk and walk the walk. Employees realize that the commitment from top leadership is real. This is something that you can't fake and must be genuine.

We have what are known as "town meetings" with our employees. Our CEO and top executives from claims, sales and client services and human resources periodically travel to our 40 branch offices to meet with our frontline folks. Leadership is able to directly thank our employees for everything they do and reinforce priorities and company initiatives. Employees also have the opportunity to ask questions on any topic.

This face-to-face interaction and exchange pays huge dividends. It benefits not only our employees, but also our customers, who can sense how committed and engaged our staff is.

JB: Hmmm, forty branch offices. I know you're in the Northeast because you mentioned that and you're based in Rhode Island. I'm in Chicago, so you obviously also have a presence in the Midwest. Where else are you located? I'd like our readers to have a sense of possibility, that perhaps Amica is within their reach.

VB: No matter where you live, Amica isn't too far away. Even if you reside in a state without a branch office, you can still connect with a representative nearby.

Many people think of us as just a New England company. To the contrary, we write coverage in every state but Hawaii. Some of the states in which we have offices include Oregon, California, Nevada, Colorado, Texas, Wisconsin, Illinois, Georgia, Pennsylvania and New York -- just to name a few.

For a complete list of Amica's offices, click here and select the Find an Office tab.


Copyrighted Image? DMCA

JB: Thanks so much, Vince. I've enjoyed speaking with you as well as working with your colleagues on a daily basis. In a cynical world, it's a pleasure to report that Amica really deserves all the accolades and awards that you've been collecting over the years.

VB: Thank you, Joan! It has been my pleasure.


Next Page  1  |  2  |  3  |  4

 

Valuable 3   Must Read 1   Interesting 1  
Rate It | View Ratings

Joan Brunwasser Social Media Pages: Facebook page url on login Profile not filled in       Twitter page url on login Profile not filled in       Linkedin page url on login Profile not filled in       Instagram page url on login Profile not filled in

Joan Brunwasser is a co-founder of Citizens for Election Reform (CER) which since 2005 existed for the sole purpose of raising the public awareness of the critical need for election reform. Our goal: to restore fair, accurate, transparent, secure elections where votes are cast in private and counted in public. Because the problems with electronic (computerized) voting systems include a lack of (more...)
 

Go To Commenting
The views expressed herein are the sole responsibility of the author and do not necessarily reflect those of this website or its editors.
Follow Me on Twitter     Writers Guidelines
Contact AuthorContact Author Contact EditorContact Editor Author PageView Authors' Articles
Support OpEdNews

OpEdNews depends upon can't survive without your help.

If you value this article and the work of OpEdNews, please either Donate or Purchase a premium membership.

STAY IN THE KNOW
If you've enjoyed this, sign up for our daily or weekly newsletter to get lots of great progressive content.
Daily Weekly     OpEdNews Newsletter
Name
Email
   (Opens new browser window)
 

Other Series: View All 5 Articles in "insurance"

Other Series: View All 50 Articles in "positivity"

Most Popular Articles by this Author:     (View All Most Popular Articles by this Author)

Interview with Dr. Margaret Flowers, Arrested Tuesday at Senate Roundtable on Health Care

Renowned Stanford Psychologist Carol Dweck on "Mindset: The New Psychology of Success"

Howard Zinn on "The People Speak," the Supreme Court and Haiti

Snopes confirms danger of Straight Ticket Voting (STV)

Fed Up With Corporate Tax Dodgers? Check Out PayUpNow.org!

Literary Agent Shares Trade Secrets With New Writers

To View Comments or Join the Conversation: