Cutting Employees
As employees were cut back and customers waited for longer periods of time, loyalty programs became even more insulting. Customers waited for 14 minutes at check out only to be shaken down about the store's "valued customer rewards" program by ad-wearing employees.
Separating People
The plastic Covid sneeze guard between the masked customer and employee did not help the warm exchanges in brick-and-mortar stores.
Can Brick and Mortar Bounce Back?
Will brick and mortar shopping bounce back to where it was before the pandemic? Possibly, but it may not bounce back to the time when signs proclaiming No Food, No Drinks, No Strollers, No Change and No Public Restroom did not adorn stores' doors.
(Article changed on May 06, 2021 at 3:37 PM EDT)
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