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In fact, they're voluntary, and since the VA paid Elma's full tuition, it wasn't needed. She explained further, saying:
Here's why they require it - "Because as (others encountered), they use your information to obtain monies that (students) don't see - but will be responsible for."
Alma challenged them and involved the Department of Education. Her access no longer was blocked. At issue is why it was in the first place. While at Kaplan, she "had nothing but problems," including:
-- discrimination by instructors; she complained, was transferred to another one who was uncertified by the Kentucky Bar Association, lying by claiming otherwise;
-- complaining about any Kaplan educational experience is fruitless; "it's a waste of time;" no matter how justified, it won't "go in your favor....;"
-- "Kaplan also takes advantage of minorities and low income" students, getting them hugely in debt, delivering less than they promise, sometimes nothing, and earning large profits as a result;
-- required texts often arrived late, forcing students to play catchup; and
-- "Kaplan advertises they cater to working adults, (but) they treat (them like) we are ignorant or juvenile."
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