The company hired Definers, a Washington, D.C. consulting firm, to seed research on Facebook critics., which linked George Soros to anti-Facebook groups. Facebook cut ties with the firm after The Times investigation was published. Zuckerberg criticized what Definers and said he and Ms. Sandberg were not aware of the specific work the outside firm was doing.
Slate: This behavior is worrisome, due to its influence over how the world communicates. Facebook asked its users to trust the company with their thoughts, and asked the media to trust that its remedies are in good faith. It asked Congress to trust that it was doing its best, disclosing all it knew, learning on the job.