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User Experience by the Numbers: Hurting the Ones We Love

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This important article explains a harsh reality reality in health care today.  When we use metrics to regulate or control, we alter human behavior. The metric becomes the target rather than a measurement, and user experience often suffers.   Vile decisions will be made to set your preferences to default values — more lucrative values — in a health record system. Vile decisions will be made to compromise your safety, your privacy, or your well-being.These vile and unethical decisions are made daily in corporations around the world. They are part of a numbers game. And when you are a customer or purveyor of a service from one of these organizations, you play the game as well. You become a number — just one data point, a singular analytic.' READ...

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At modus.medium.com

 

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Susan Lee Schwartz Social Media Pages: Facebook page url on login Profile not filled in       Twitter page url on login Profile not filled in       Linkedin page url on login Profile not filled in       Instagram page url on login Profile not filled in

I began teaching in 1963,; Ba and BS in Education -Brooklyn College. I have the equivalent of 2 additional Master's, mainly in Literacy Studies and Graphic Design. I was the only seventh grade teacher of English from 1990 -1999 at East Side (more...)
 

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