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Dave Snowden is one of the smartest people I've ever met, and I meet brain surgeons and rocket scientists and people of their ilk all the time. He's Director of the Canolfan Cynefin Centre, a Think Tank that is a part of IBM Global Services. http://www.ibm.com/services/cynefin/

He's written an article that will knock your socks off and force you to re-read it several times to get it all.

The New Dynamics Of Strategy; Sense-Making in a Complex and Complicated World.

Here's the link to the PDF file. .

http://www.research.ibm.com/journal/sj/423/kurtz.pdf