The department had predicted a surge of 16 million applications from last year's 12 million, but the number is likely to be nearly 18 million, with no end in sight. "It's like working all day to push a huge rock up a hill and every night it rolls back down; the next day you just have to push it up again," said Pusateri, the customer service manager. |
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Sheila Samples is an Oklahoma writer and a former civilian US Army Public Information Officer. She is a Managing Editor for OpEd News, and a regular contributor for a variety of Internet sites.