Share on Google Plus Share on Twitter Share on Facebook 1 Share on LinkedIn Share on PInterest Share on Fark! Share on Reddit Share on StumbleUpon Tell A Friend (1 Shares)  
Printer Friendly Page Save As Favorite View Favorites View Article Stats   3 comments

OpEdNews Op Eds

America's Uncivil Phone Manners

By (about the author)     Permalink       (Page 1 of 2 pages)
Related Topic(s): ; ; ; ; ; , Add Tags Add to My Group(s)

Must Read 1   Well Said 1   Valuable 1  
View Ratings | Rate It

opednews.com Headlined to H2 1/14/13

Become a Fan
  (48 fans)

 

by WALTER BRASCH

Wednesday, I called the newsrooms of Pennsylvania's two largest newspapers.

All I got were disembodied voices telling me no one was available and to leave a message.

It was 11 a.m., and I thought someone--anyone!--should have answered their phones. But, with publishers doing their best to "maximize profits" by cutting news coverage and reporters, I figured they either didn't have anyone capable of answering a phone or figured no one would be calling with any news that day.

So I left a message. It was a routine question, specific for each newspaper and related to verifying information from their papers for a book I was completing.

I left another message the next day. I would have called individual assignment reporters, but unlike the websites of many smaller newspapers, the metros' websites didn't have that information. Apparently, they don't want readers to know who does what at their newspapers.

Nevertheless, no one called back. I wasn't important enough.

Calls and emails to an agent for an actor, who I was trying to get for a public service announcement for a national organization, a few weeks earlier weren't returned. Nor were calls and emails to a national talk show host I was trying to secure for a paid speech to a different national non-profit organization.

Nor were several calls and emails to the producers of pretend-folksy "Ellen" ever returned. In that case, I had a "straight-A" student, who was a mass communications major with minors in marketing and dance. She was one of the best students I had ever taught. She wanted to be an intern. You know, the kind who don't get pay or benefits but get experience. There were jobs available. It took several calls to others who were affiliated with the show just to find out the names of producers or contacts. But no one from the show returned any of my communications, whether by email, letter, or phone calls. Not even to say my advisee wouldn't be considered.

Celebrities and their companies get thousands of emails and phone calls. To the average citizen that would be overwhelming. But, to corporations, especially those who deal with the public, there should be sufficient funds in an operation that makes millions a year to hire staff to respond to viewer communications.

Most of the smaller media take pride in returning phone calls or responding to letters from readers and viewers. But something must happen when reporters and producers move into the rarified atmosphere of large media.

It's too bad. Big Media show arrogance to the people, and then spend countless hours wondering why the people don't trust them.

Unfortunately, the loss of civility isn't confined to those who are celebrities or part of the Big Media Morass.

A call to a company that installs home generators went to voice mail, and then wasn't returned. A call to an individual who advertises that he cleans out gutters and water spouts also wasn't returned. A call to a university department was answered. The receptionist said the lady "isn't around."

"When will she be around?" I asked.

Next Page  1  |  2

 

www.walterbrasch.com

Walter Brasch is an award-winning journalist and professor of journalism emeritus. His current books are Before the First Snow: Stories from the Revolution , America's Unpatriotic Acts: The Federal Government's Violation of Constitutional (more...)
 

Share on Google Plus Submit to Twitter Add this Page to Facebook! Share on LinkedIn Pin It! Add this Page to Fark! Submit to Reddit Submit to Stumble Upon

The views expressed in this article are the sole responsibility of the author and do not necessarily reflect those of this website or its editors.

Writers Guidelines

Contact Author Contact Editor View Authors' Articles

Most Popular Articles by this Author:     (View All Most Popular Articles by this Author)

Twelve Angry White People: Jury Nullification in a Pennsylvania Coal Town

Baffled, Befuddled, and Bamboozled: Penn State Trustees and NCAA are Sinking

Truckin' to Treason: The Hot Air of Secession

Former OEN Managing Editor Files Lawsuit Against Philly Police, City. Charge: Constitutional Violations in Her Arrest

Keystone XL, Through Transcanada, Uses Eminent Domain to Seize Texan's Land

Rush to Judgment: Talk Radio's 'Truth Detector' Blows a Fuse--Again

Comments

The time limit for entering new comments on this article has expired.

This limit can be removed. Our paid membership program is designed to give you many benefits, such as removing this time limit. To learn more, please click here.

Comments: Expand   Shrink   Hide  
3 people are discussing this page, with 3 comments
To view all comments:
Expand Comments
(Or you can set your preferences to show all comments, always)
Walter, since Manufacturing Consent no one should ... by Joe Giambrone on Monday, Jan 14, 2013 at 10:34:28 AM
Get used to it Walt. If you inscribed a hand ... by Rob Kall on Monday, Jan 14, 2013 at 10:55:21 AM
To the smaller television stations, too. I find my... by Kim Cassidy on Tuesday, Jan 15, 2013 at 6:46:52 AM