Time Magazine ran a cover story in February 2006, "Can you trust Google with your secrets?" as the commitment of the tech giant to its mantra, Don't Be Evil, was called into question. A Google spokesman stated the company was not "ashamed" of its action, but "not proud." Better to have limited Internet rather than none, he explained. The response never sat quite right with the rest of Free Speech America.
The current situation involves more than suppression of First Amendment values. The Chinese government stands accused of "hacking" into private email accounts of political dissidents. Hacking is the digital equivalent of breaking and entering. The issue at stake is the very essence of Google core values. It's good to know that when Big Brother is watching you, your other Big Brother has got your back.
Google is considering pulling their search engine out of China - a country of 1.3 billion people, four times the population in the United States. An amazing action for any hugely profitable publicly traded company. The threat alone would make shareholders shudder and competitors gloat. It also can make their largest client, the People's Republic of China, mad as a hatter.
This week Google profits are down 13%. The toll of the recession and the threat of Chinese action are already weighing heavily on the tech giant. Yet Google stated in their 2004 IPO that they wanted to be a different kind of company, one that did not sacrifice their core values for short-term profits.
That is a tough call for any for-profit company. Business leaders meet ethical challenges daily. Little in the world of money is black and white. There is always a grey area where profits must be considered against human needs. This is what doing good business demands of us. Asking questions like, "How do you stay in business, answer to the bottom line, and still maintain the soul of who you are?"
These are the dilemmas faced by modern business -big, small, and everything in between. Wall Street has been called on the carpet in recent months. So far they have failed miserably to balance two essential values: profits and the human bottom line.
The key for managers and companies faced with difficult decisions is to have a clear foundation of principles from which to act. Like valuing quality of life and placing the welfare of people and planet before profits. That is a hard lesson for business. Yet it remains the fundamental test of good business for 21st century enterprise.
However this issue rolls out, Google has made a profound statement with its current stance. Sergey, Brin, and all the Googlicans are saying simply, some things are more important than money- principles and people. In the process, they have renewed our faith in ethically responsible capitalism.
This year, we watched incredulously as one profitable firm after another justified reprehensible breeches of ethics as the cost of doing business. Google's actions set them apart from the pack by drawing a distinct line in the sand. They are in business to profit, but they refuse to sell their soul to do it. The search king reveals once again that trust in business is not a PR slogan, but an absolutely essential component in any contemporary business model.
Just goes to show, there are some things in life you can still count on. It is good to know that Google is one of them.
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