I recently bought a Microsoft Surface tablet PC and a keyboard from Microsoft's online store. The keyboard arrived first. It was completed flat with no raised keys. I also used another Surface tablet to see how I like it while waiting on delivery for mine, and found it to be thick and heavy as well as having some issues. I contacted Microsoft through a web chat. They said they couldn't process a refund without me agreeing to a 10% restocking fee even though their website said "free returns." I said I would not agree to the fees especially since I would be refusing delivery on the Surface without opening it. I again said I would not pay the fee. Their reply was to keep it and not return it. After I e-mailed Microsoft executives, they finally made the issue right.
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Microsoft Needs Better Customer Service |
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A few weeks ago, I needed tech support on a Microsoft product about a very simple issue. The tech agent from overseas kept asking me to do things that had nothing to do with the issue. He didn't seem to know what was going on. He wasted an hour of my time and never resolved the issue. I e-mailed Microsoft executives about it, asking to get a support agent in the U.S. Instead, another agent from India e-mailed me. I again requested someone from the U.S. They refused! I e-mail executives yet again, and this time finally got someone willing to get me to an agent in the U.S. By that point, I had already returned the product.
I hope to no longer be a Microsoft customer soon.
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William McMullin Social Media Pages: 
William holds a BBA from Western Michigan University and a Master of Environmental Law and Policy from Vermont Law School.
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